Terms And Condition
Excelsior Cars respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our car booking services.
Information We Collect
- Personal Information: When you make a booking, we may collect personal information such as your name, email address, phone number, and payment details.
- Usage Data: We collect information about your interactions with our website and services, including IP address, device information, browser type, and pages visited.
- Cookies: We use cookies to enhance your browsing experience, personalize content, and analyze website traffic.
How We Use Your Information
- Process Bookings: We use your information to facilitate car bookings, process payments, and provide customer support.
- Improve Services: We analyze usage data to improve our website, services, and user experience.
- Communication: We may contact you regarding bookings, promotions, surveys, or important updates related to our services.
- Security: Your information is used to maintain the security and integrity of our website and prevent fraudulent activities.
Your Rights
- Access and Correction: You have the right to access and correct inaccuracies in your personal information stored on our platform.
- Data Deletion: You can request the deletion of your personal information from our records, subject to legal or contractual obligations.
- Opt-Out: You have the option to opt-out of receiving marketing communications from us by following the instructions in the communication or contacting us directly.
Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@excelsiorcarsandcourier.co.uk.
Frequently asked questions
Question & Answers
Yes, you can book a ride for someone else. Enter the pickup and drop-off locations as usual, and provide the rider's contact information when prompted.
The cost depends on several factors, including the type of car, distance of the trip, and time of day. You will see the estimated fare before confirming your booking.
Additional fees may apply for things like tolls, waiting time, or extra stops. These will be clearly listed in your final fare breakdown.
You can cancel your booking through our website. If you cancel within a certain time frame, there is no fee. However, late cancellations or no-shows may incur a fee.
If your driver is running late, you will receive updates through the app. If the delay is significant, you can cancel the ride without any penalty and book a new one.